Cancellation Policies

Memberships

To cancel a membership, contact us by phone or email at least 5 days before your renewal date. If you cancel a full-price membership with an active sibling membership, the sibling membership will automatically adjust to full price.

Small Groups

To cancel a Small Group Session, you can do so through your online account or by calling us. In your online account, go to the “Scheduling” tab and select “My Schedule” to find your class registration and the cancel button. If you cancel more than 24 hours before the class, you can receive a full refund to your card or as credit for future services.

1 on 1's

To cancel a 1-on-1 session with one of our coaches, please send us an email. If you cancel more than 48 hours before the scheduled time, you can receive a full refund to your card or as credit for future services. Let us know if you prefer a refund to your card when canceling. For cancellations made between 24-48 hours before the session, you’ll receive the full amount as account credit. Cancellations made less than 24 hours before the session are not eligible for a refund.

Hoop and Handle

To cancel a Hoop and Handle Class session, you can do so through your online account or by calling us. In your online account, go to the “Scheduling” tab and select “My Schedule” to find your class registration and the cancel button. If you cancel more than 1.5 hours before the class, you can receive a full refund to your card or as credit for future services.

Large Group Classes

To cancel a large group class session (excluding Summer Camps), you can do so through your online account or by emailing us. In your online account, go to the “Scheduling” tab and select “My Schedule” to find your class registration and the cancel button.

Summer Camps

To cancel a Summer Camp, you can do so through your online account or by emailing us. In your online account, go to the “Scheduling” tab and select “My Schedule” to find your camp registration and the cancel button. If you cancel more than 4 weeks before the camp’s scheduled date, you can receive a full refund to your card; please email us upon canceling to request the refund to your card instead of receiving account credit. Cancellations made between 2-4 weeks before the camp will result in the full amount being credited to your account for future services. Cancellations made less than 2 weeks before the camp will not be eligible for a refund.

Cancellation Policies

Memberships

Small Groups

1 on 1's

Hoop and Handle

Large Group Classes

Summer Camps

Sam Meerstein

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7/28/25

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